Refund policy
Last updated: September 23, 2026
At Anfar USA INC ("Anfar USA", "we", "us"), we want you to be satisfied with every purchase. Because fragrance is a personal and sensitive product, the conditions below apply to all returns and refunds.
1. Return window
- Sealed, unopened items: request a return within 7 days of delivery.
- Opened but unused items: request a return within 3 days of delivery.
- Damaged, defective, or incorrect items: report the issue within 48 hours of delivery.
Requests made after these windows cannot be accepted.
2. Condition of returned items
To be eligible, items must be:
- Unused, undamaged, and in resalable condition
- In their original packaging, including box, cellophane, cap, and any inserts
- Accompanied by all accessories, free gifts, and promotional items received with the order
Returns that arrive used, damaged, or incomplete may be refused or refunded only in part.
3. Non-returnable items
We do not accept returns on:
- Perfume oils and testers
- Cosmetics and personal care products
- Air fresheners and home fragrance
- Items marked final sale or clearance
- Free gifts and promotional items
4. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item, the damage, and the shipping box. We will replace the item or issue a full refund, including shipping, at no cost to you.
5. How to start a return
- Email info@anfarusa.com with your order number, the item(s) involved, the reason for the return, and photos where applicable.
- Wait for our written approval. Returns sent without prior approval will not be processed.
- Ship the item within 7 days of receiving our approval or prepaid label.
Approved returns must be sent to:
Anfar USA INC — Returns
19200 SW 106th Ave, Suite 20
Miami, FL 33157
United States
6. Return shipping costs
- We pay: when the return is due to our error, including wrong item, damaged item, or missing items.
- You pay: when the return is due to change of mind, preference, or ordering the wrong product. Original shipping charges are non-refundable in these cases.
Risk of loss passes to the customer once the carrier takes possession of the return, so we recommend a trackable service. We are not responsible for returns lost in transit.
7. Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued within 5–7 business days to the original payment method. Depending on your bank or card issuer, it may take additional business days for the funds to appear.
You may instead choose store credit and receive a 5% bonus toward your next purchase.
Original shipping fees are non-refundable unless the return is due to our error.
8. Exchanges
We do not process direct exchanges. If you would like a different product, request a return under the terms above and place a new order.
9. Order cancellations and changes
Orders can be cancelled or modified only before they are shipped. Email us as soon as possible at info@anfarusa.com. Once an order has shipped, the return terms above apply.
10. International orders
Duties, taxes, and customs fees are non-refundable. Customers are responsible for any duties or fees incurred on returned shipments.
11. Contact
Anfar USA INC
2125 BISCAYNE BLVD STE 204 27731
MIAMI, FL 33137
Email: info@anfarusa.com